Amanda Stevenson, Team Manager for Single Access Point, will join our Zoom meeting on Thursday, 23rd September at 2pm to talk about what they do and how and when to access the services.
You can join us by downloading ‘Zoom Cloud Meetings’ on your smart phone or tablet, or go to www.zoom.us on your computer.
Enter this info: – Meeting id: 843 5695 7034, Passcode: 2021
Single Access Point (SAP) is the point of contact for all new non-clinical emergency Health & Social Work Community Referrals. The team consists of Call Advisors, Senior Social Worker, Senior Care Co-Ordinator and Social Work Assistants. We also have our health colleagues who are now co-located with us (2 Health Advisors and Admin). Co-location has stream-lined our processes, reduced duplication and improved our communication.
SAP processes referrals for Social Work (both Adult and Children), Social Work Occupational Therapy, Mental Health Officer, Multi Agency Safeguarding Hub (MASH), Physiotherapy, Community Nursing, Health and Wellbeing Team, Pharmacy, Community Rehab Occupational Therapy, Podiatry, Dietetics and Speech and Language Therapy. Once all the information has been taken for the referral it is then screened by the operational staff within SAP, which may be Social Work or Health staff. This helps ensure that the referrals go to the right service at the right time.
SAP receives referrals via email and telephone. Due to the high volume of calls we have call back requests. In order to prioritise workload we have a priority framework and Red Amber Green system in place. Staff are allocated different tasks each day to avoid duplication.
As SAP has evolved, the number of referrals has increased significantly since August 2020.
COVID-19 has impacted many services and SAP has experienced many changes and challenges over the last 12 months. SAP has experienced increase in demand, change in processes and staffing changes. Despite all of these challenges we have developed as a team and as a service.
If you would like to make a referral to any of the above services, then please contact SAP on 030 33 33 3001 or AccessTeam@dumgal.gov.uk. SAP operates from 9am to 5pm Monday to Friday.